So the installer is installing a whole bunch of shit and after it appears to have installed the OS it will trow you a partition prompt. How hard could it be? Well very hard because of the total shit job that shitbuntu calls an installer. So I need to do a clean install for my project and move from Ubuntu desktop to Ubuntu server. If those contract companies built up a history of such behavior their service contract would be terminated if they did not fix the issue.Īnother day another moment where you got wow, Linux is beyond fucking stupid. That's the official policy, but of course, with 3rd party support contractors sometimes they would have employees who didn't do their job as they were supposed to. In that case, we'd either keep the customer on the line with us or offer to call them back. Of course, if the customer did not want to contact Vendor OEM support, we would contact the Vendor OEM for them if it appeared to be a specific vendor hardware issue.
It wasn't about not supporting the customer, it was about supporting the customer in the best way possible.
Sometimes the Vendor would have custom drivers as their vendor specific hardware couldn't use generic drivers even if they used the same chipset (audio chip, graphics chip, networking chip, etc.) as off the shelf hardware. Dell, for example, had custom MB, PSU, and other hardware at the time. This was especially true with Vendors who did not use standard off the shelf hardware. With Vendor OEM (Dell, HP, etc.) versions we would urge the customer to contact Vendor OEM support in certain cases as they would be more aware of any special support issues that might arise from Vendor specific hardware issues. When I did support for MS many many years ago, we could not refuse support for any version of Windows, except for Enterprise versions which got automatically kicked up to Enterprise support. Instead, you must rely on your hardware vendor (ie Dell, Lenovo etc) for support, and they will kick cases upstream if necessary. When you buy a device with an OS installed (like most people in the real world do) then Microsoft actually has zero support obligation to you. The Windows situation really isn't very different, except that support is widely distributed instead of just coming directly from the OS vendor itself. And if an OS update breaks compatibility with some application then an engineer will help you solve this. So this may not be for everyone, but those who need it can get it. And you won't get the very latest versions of all the included software, and you aren't allowed to replace any parts of the distribution with unsupported 3rd party packages.
This is mostly for server solutions but workstation editions do exist. You can get a commercial Linux distribution like Red Hat Enterprise Linux or Oracle Linux with a support contract and you WILL get that support. While I understand the distinction you're trying to make, reality is a bit less black and white.
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